To streamline the customer and employee experience, it's crucial to connect siloed systems for easy access to key information. Integrating systems allows teams to automatically view documents, order statuses, and customer data in one place, improving efficiency. Mimacom can help with this integration, providing the tools to create a seamless experience for both customers and employees.
Once your systems are connected, workflows can simplify tasks, unlock insights, and streamline processes to enhance experiences for both customers and employees. Automating tasks, like routing approval requests or reviewing complex orders, ensures efficiency and accuracy. Mimacom can help implement these workflows, saving time, reducing costs, and improving customer satisfaction.
Companies with multiple digital experiences may struggle with brand inconsistency, impacting customer perception. A unified customer portal can help consolidate these experiences, providing a consistent brand identity and simplifying updates across sites. Mimacom can implement solutions that ensure design consistency, multi-language support, and seamless delivery across channels and devices.
“With the implementation of the new customer portal, Mimacom has significantly contributed to the digital transformation of our business model. Together with the customer, we now benefit from fast and intelligent service. ”
Bernd Pape
Head of Digitalization at Hauni
(now Körber Technologies)
